Ticket Sales & PAtron Services

We can’t wait to see you at the theatre, and our Patron Services team is here to help you have a fun and memorable experience!

Below you’ll find answers to some of our most frequently asked questions, as well as ticketing policies. While we are more than happy to assist our patrons in any way possible, we also request at least 48 hours to process ticket exchanges or voucher redemptions. Our team is small yet nimble, and we will work as quickly as possible to fulfill your requests.

Ticketing Policies

We understand that life today is unpredictable, and a last-minute change of plans may be unavoidable. OCT will exchange all tickets free of charge—provided you notify us prior to your scheduled performance.  Exchanges can be requested here.

Exchanges can take 48-72 business hours to be processed. Exchanges will be honored so long they are submitted prior to their original performance date and exchanged for a future showing. If you are unable to commit to a future performance date, we can convert your payment to a Gift Card to use later.  

OCT is unable to apply coupons or discounts after the completion of a purchase or during the exchange process.  

Please note, OCT is unable to alter ticket price levels after purchase. Please confirm your cart has the right number of ADULT and CHILD tickets.  

No refunds. 

FAQs

Ticket policies & Exchanges

  • OCT no longer has a physical box office space: all tickets must be purchased online or over the phone.

    Our box office is open Wednesday–Friday, 9:00 am to 5:00 pm. To contact us directly, please call (503) 228-9571 or email tickets@octc.org.

  • Tickets can be purchased online through our website.

    If you prefer to purchase tickets over the phone, you can give us a call at (503) 228-9571.

  • Any person 12 months or older requires the purchase of a ticket, even if they will be sitting on your lap. This is a policy set by the City of Portland Fire Code.

  • If you need to exchange your tickets, please fill out this form. Please note that we require 48–72 hours to process these requests. If you need immediate assistance please call us at (503) 228-9571.

  • Depending on how you’ve placed your order, you will receive printed tickets by mail, digital tickets sent to your email, or your tickets will be available to pick up at Will Call.

    Tickets will be scanned at the entrance to the theater (inside the building). You must show your ticket to get into the performance venue.

    Will Call tickets can be collected at the main table inside the lobby prior to the curtain. Please allow extra time if you have will call tickets.

    Emailed Tickets: You can print your tickets at home or show the ticket on your phone at the theater entry.

    If you have printed or digital tickets and do NOT need to pick up tickets at Will Call you may go directly to the theater entrance and do NOT need to visit the check-in table in the lobby.

  • You can show your tickets at the theater on your phone/mobile device—no need to print it! If you’re unable to show your tickets please contact us prior to your show and we’ll print your tickets for pickup at Will Call.

  • You can contact us to be emailed your tickets at tickets@octc.org. Please provide the order number and name the tickets were bought under.

    Day of the performance, your tickets can be printed at Will Call if lost.

  • That’s okay! It happens. If you know prior to a showing that you cannot attend, we would be happy to exchange your tickets, turn them into credit for a future performance, or transfer to a donation. Requests must be made prior to the show on our website. Please note that we may require up to 72 hours to process an exchange request.

    No refunds.

About the venues

  • Mainstage productions perform at the Newmark Theatre and the Winningstad Theatre, located inside Portland’5 Centers for the Arts at 1111 SW Broadway in downtown Portland (at SW Broadway and Main, across the street from the Schnitzer Auditorium).

    This season’s Mainstage performance locations are:
    Goodnight Moon: Winningstad Theatre
    The Lightning Thief: Newmark Theatre
    Dino-Light: Winningstad Theatre
    She Persisted: Newmark Theatre

    The Young Professionals Company productions will be performed at the Curious Comedy Annex Theater, 5229 NE Martin Luther King Jr. Blvd.

  • Accessibility is dependent upon the theater in use. Please view each show’s webpage specifically for venue accessibility information.

    For our Mainstage shows at the Newmark, there is accessible seating available in the Orchestra. Elevators are also available for use from the lobby to reach all floors of the theater.

    Sensory bags (with headphones and other sensory tools) are available at the coat check.

    Learn more about accessibility at Portland 5’s theaters here.

  • Box office and Will Call open an hour before the show. If you need to pick up or purchase tickets we recommend showing up at least half an hour prior to curtain. Keep in mind that weekends in downtown Portland can be busy, so give yourself adequate time to park and get to the theater.

    If you have your tickets either electronically or printed you do NOT need to check in: you can go directly to the theater’s seating entrance.

  • For Portland’5 venues (Newmark, Winningstad, and Brunish):  Street parking near the theater is metered Mondays through Saturdays from 8am to 7pm, and on Sundays from 1pm to 7pm. Note that all metered parking spaces have various time limits that are displayed on signs near the spaces. The nearest parking garages can be found here.

    For specific parking and public transit recommendations please visit the Portland’5 website.

  • If you arrive early for a performance, check out our pre-show activities! For most performances we’ll have activities for kids and families: this is usually a scavenger hunt, but may also be a crafting/coloring activity, a learning opportunity, or another fun experience! Check your preshow reminder email for more detailed information.

  • No food is allowed in the theater, and drinks must be in a closed container. Concessions are available in the lobby of our Mainstage shows prior to curtain.

  • Mainstage productions: Late seating is available; however, we may seat you in different seats than you purchased to limit disruptions to the performance.

    Young Professionals productions: There is no late seating for our Young Professional Shows.

    No refunds are available for late arrivals.

  • If you know prior to a showing that you cannot attend, we would be happy to exchange your tickets, turn them into credit for a future performance, or transfer to a donation. Requests must be made prior to the show on our website. Please note that we may require up to 72 hours to process an exchange request.

    No refunds.

Discounts & Voucher REdemption

  • We are not offering subscriptions for our 2023–2024 Season. However, you can still access exclusive benefits by becoming a member of our new Producers Circle!

  • Yes, we do! A 20% discount applies to groups of 10 or more for Mainstage productions, or 5 or more for Young Professionals Company productions. If you have a larger group, we offer a 25% discount on groups of 20 or more!

    You can use these Discount Codes at checkout:
    Groups of 10–20: OCTGD1020!
    Groups of 21+: OCTGD2025!
    YP Group discount: YPGD5!

    If you need help placing a large group reservation for an organization, or a group whose size may change, please contact us at tickets@octc.org.

  • Coupon codes work through our ticketing site and can be entered at checkout.

    Vouchers can be redeemed using online forms on our website. After you complete the form someone from our Patron Services team will process your request or reach out for more information.

    For General vouchers click here.

    For Multnomah County Library’s Summer Reading Program Vouchers click here.

  • Yes we do! We offer $5 tickets in seating level 2 with SNAP or Oregon Trail cards. Arts for All tickets can be requested via this form.

    Please note: due to the volume of requests we require 48 hours to process Arts for All ticket requests. If you need immediate assistance please call the box office.

  • We no longer offer gift certificates, but we now have gift cards! You can purchase your gift card here. Please note you will be redirected to an external webpage.

  • When purchasing tickets online, you will be prompted at Checkout to select a payment method on the right-hand side. Select Gift Card, enter your gift card number and you are all set! If you have questions about gift cards please contact us at tickets@octc.org.

  • OCT is happy to donate tickets for events and auctions. We prioritize ticket donations to child-serving and/or arts-focused nonprofit organizations. Unfortunately, we are not able to fulfill every request.

    To request tickets for your event or auction, please use this form. Please note that we need at least two weeks to process requests.

Schools & Educators

  • We offer field trips for all Mainstage productions and select YP performances. Check out our Field Trips page to see current field trip opportunities and learn more.

  • Booking a field trip is easy: simply complete the booking form for the show you’d like to attend. Field trips require a minimum of ten tickets in a reservation.

    A member of our School Services team will contact you to confirm details about your field trip, including number of tickets needed and transportation arrangements.

  • Our goal is to provide every child, regardless of financial situation, an opportunity to see our productions or experience our programming. Funding assistance applications are addressed by school need and are first come first serve. Please note we can only offer a limited amount of funding assistance per show.

    Funding assistance for 2023-2024 productions is now open: to apply, complete the form here.

    If you are interested in funding assistance for in-school programming click here.

  • OCT is happy to donate tickets for events and auctions. We prioritize ticket donations to child-serving and/or arts-focused nonprofit organizations. Unfortunately, we are not able to fulfill every request.

    To request tickets for your event or auction, please use this form. Please note that we need at least two weeks to process requests.

  • Our Mainstage field trips include access to Resource Guides, which include discussion questions, activities, and additional resources for learning extension. These guides are sent via email to educators and are available to download on the show’s webpage.

  • Check out our OCT for Schools page for more information about all OCT’s options for educators. If you need additional information, please contact our School Services team at (503) 228-9571 or by email at teachers@octc.org.