At Oregon Children’s Theatre, we work hard and have fun. When we hire, we look for people who are creative, collaborative, and passionate about our mission of creating exceptional theater experiences that transform lives. We approach all our work with respect for the intelligence and creativity of children.
OCT is committed to building a creative and dynamic workplace that respects and celebrates individual differences and diversity. We are an equal opportunity employer, and strive to promote equity in our hiring practices inclusive of race, national or ethnic origin, religion, class, age, gender identity, sexual orientation, and disability status. We especially encourage applications from candidates of traditionally underrepresented communities, and those who can help advance our goals of equity, diversity, and inclusion.
Position: Patron Services Manager
Department: Communications and Marketing
Location: Portland OR. OCT offices at 1939 NE Sandy Blvd, with some work at performance venues at 1111 SW Broadway, Portland OR
Compensation: Full-time/Year-Round exempt position with a salary range of $34,000-$42,000 based on prior experience and qualifications. OCT offers comprehensive benefits, including health and dental insurance
Deadline: Friday, September 22, 2017. We hope to fill this position as soon as possible.
To Apply: E-mail a cover letter and resume outlining your experience and qualifications. PUT ALL DOCUMENTS IN ONE PDF and email to email@example.com. Please include your name and “Patron Services” in the subject line.
The Patron Services department of Oregon Children’s Theatre plays a key role in ensuring that our audience members, program participants, and patrons receive exceptional service and support through every interaction and every transaction. Impeccable customer service is one of our highest priorities and the key to sustaining great relationships with children, families, and teachers.
We seek to fill the position of Patron Services Manager with an individual who brings a strong commitment to customer service and care. The successful candidate will also demonstrate creative problem-solving and innovation, and be able to take the lead in devising and implementing improved systems, policies, and practices. Excellent time management skills and self-direction are essential.
The Patron Services Manager supervises and trains departmental staff, and is responsible for maintaining and improving the daily operations of OCT’s ticketing, registration, and sales functions. The Manager will also be expected to answer phones and handle walk-up sales.
The position reports to OCT’s Communications and Marketing Director, and serves as a member of OCT’s Leadership Team. The position will collaborate with OCT’s finance manager, Acting Academy manager, and development director, and OCT leadership.
DUTIES (not inclusive)
· Supervise, train, and inspire Patron Services staff, motivating them to deliver the very best in sales and service.
· Collaborate with Marketing team to manage sales campaigns and policies for individual, group, and season tickets.
· Recommend and implement policies and procedures to support high levels of patron service.
· Build all events to include pricing, scaling, and tracking information using the Patron Manager ticketing and customer database system, enabling both box office and online transactions for subscription, single ticket, special programs, promotions, group sales, Acting Academy registrations, field trip bookings, and other OCT events.
· Manage ticket inventory to maximize revenue potential.
· Maintain and update sales records and other patron data for the company, with daily and weekly sales reports.
· Ensure that Patron Services staff are knowledgeable about all current and upcoming OCT performances, classes, and events.
· Work with house managers, front of house staff, and facilities to create a welcoming environment for all OCT patrons.
· Recruit and train volunteers to support patron services.
· Participate in meetings of OCT Marketing team and other staff or committees as needed.
· Oversee staffing of OCT’s venue box office on weekends when performances are scheduled.
We will be looking for the following attributes and experiences:
· Customer service expertise.
· Record of motivating a sales team to hit targets annually.
· Excellent oral and written communication skills.
· Ability to work with and learn a variety of software applications, including the Patron Manager CRM system.
· Trustworthiness and ability to work with cash and confidential financial information.
· Passion and ability to work with people in a variety of settings with a positive attitude and care.
· Adaptability and flexibility.
· Proactive, self-starter with ability to prioritize and manage multiple projects.
· Curiosity and eagerness to learn about the theater and the community we serve.
· Ability to work evenings and weekends as required.
· Passion for theater and the arts, strong sense of humor, and dedication to exceptional quality.
Oregon Children’s Theatre’s (OCT) mission is to create exceptional theater experiences that transform lives. We believe theater and storytelling can educate, empower, inspire, and entertain in remarkable ways. Our vision is that all children, families, and communities have opportunities to learn and grow through theater and the arts.
OCT is the region’s largest nonprofit performing arts company for young audiences. For 30 years, we have provided professional arts and arts education programs in Oregon and SW Washington. Over a typical season, we reach over 130,000 children and families through stage productions, school performances and residencies, and theater classes. Applicants are encouraged to visit our website (www.octc.org) to learn more about our mission and programs.
OCT is committed to building a creative and dynamic workplace that respects and celebrates individual differences and diversity. We are an equal opportunity employer, and strive to promote equity in our hiring practices inclusive of race, gender, national or ethnic origin, religion, class, age, gender identity, sexual orientation, disability, and any other category protected by law. In that spirit, we encourage applications from groups who have been traditionally underrepresented in our field. Candidates who can contribute to our goal of advancing equity, inclusion, and diversity are encouraged to apply and to identify their strengths and experiences in this area.
POSITION: Acting Academy Manager
Department: Acting Academy
Location: OCT, 1939 NE Sandy Blvd in Portland, OR
Compensation: Salaried, hiring range $34,000-$37,000; eligible for benefits including healthcare and PTO.
Deadline: October 6, 2017. We encourage you to apply early. We will review applications on a rolling basis and schedule interviews as they’re considered.
To Apply: E-mail a cover letter and resume as a single file to Zoë Rudman at firstname.lastname@example.org with subject line “Acting Academy Manager.” No phone calls or walk-ins please.
Oregon Children’s Theatre (OCT) is seeking an individual for this position responsible for managing the day-to-day programming and operations of its Acting Academy (AA) program. The position will supervise and work closely with the Acting Academy Associate and will play a key role in planning and implementing an ambitious growth strategy for OCT’s theater training for young people. The position will report to the current Acting Academy Manager during the initial training months, and will then report to OCT’s Education Director.
This is a full-time, salaried position with benefits that will require weekend hours during AA sessions. The finalist will be expected to pass a criminal background check and to be fingerprinted. Ability to lift up to 50 lbs is required due to the need to set up and organize classroom studios.
DUTIES (not all-inclusive)
· Plan and build the AA education program, including identifying pathways to growth over the next 1-5 years.
· Plan AA class terms, including curriculum and class scheduling.
· Ensure that all programs meet OCT’s high standards.
· Collaborate with OCT’s marketing team to effectively promote AA programs.
· Recruit and hire teachers, ensuring that they meet OCT’s standards of quality.
· Develop and manage teacher training.
· Manage teacher screening, including background checks and fingerprinting.
· Serve as a resource for AA teachers.
· Assess performance and provide feedback to teachers.
· Respond to inquiries and requests for advice from patrons.
· Interact with children and family members on a frequent basis, representing OCT effectively.
· Support OCT with other customer service needs, such as ticket sales and in the lobby during performances as needed.
· Develop and manage the Acting Academy budget, including establishing goals for registration income.
· Ensure that studio spaces are scheduled, prepared and equipped to support the needs for AA programs.
· Collaborate with OCT’s finance team to manage payroll of AA teachers.
- Passion for OCT’s mission, arts education, and theater for young audiences.
- Understanding of and commitment to advancing OCT’s commitment to excellence, consistent with our teaching philosophies and approach.
- Experience in teaching the craft of theater, particularly to young people.
- Ability to organize and execute a plan impeccably. Excellent time management skills are essential.
- Ability to think creatively to develop new ideas and strategies for building the Acting Academy.
- Exceptional customer service skills.
- Proven ability to work collaboratively and cooperatively with the rest of the AA team, and within OCT.
- Experience in planning and managing budgets, including setting income targets and estimating costs.
- Experience with descriptive writing, preferably writing marketing copy.
- Ability to learn computerized software quickly and efficiently.
Oregon Children’s Theatre’s (OCT) mission is to create exceptional theater experiences that transform lives. We believe theater and storytelling can educate, empower, inspire, and entertain in remarkable ways. Our vision is that all children, families, and communities have opportunities to learn and grow through theater and the arts. Founded in 1988, we are the region’s largest nonprofit professional children’s theater company. OCT serves more than 120,000 children of all ages each year through performances, Acting Academy classes, and numerous school and community programs.
OCT is committed to building a creative and dynamic workplace that respects and celebrates individual differences and diversity. We are an equal opportunity employer, and strive to promote equity in our hiring practices inclusive of race, gender, national or ethnic origin, religion, class, age, gender identity, sexual orientation, disability, and any other category protected by law. In that spirit, we encourage applications from candidates from groups who have been traditionally underrepresented in our field. Candidates who can contribute to our goal of advancing equity, inclusion, and diversity are encouraged to apply and to identify their strengths and experiences in this area.