At Oregon Children’s Theatre, we work hard and have fun. When we hire, we look for people who are creative, collaborative, and passionate about our mission of creating exceptional theater experiences that transform lives.
We are committed to building a workplace that celebrates individual differences and diversity and treats everyone with fairness and respect. We do not discriminate in practices or employment opportunities on the basis of an individual’s race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other category protected by federal, state, or local regulations.
Position: Patron Services Assistant
Deadline: Tuesday, October 11, 2016. We encourage early applications, since we will be reviewing applications and scheduling interviews as they arrive. We seek to fill this position as soon as possible.
To Apply: E-mail a cover letter and resume outlining your experience, qualifications. PUT ALL DOCUMENTS IN ONE PDF and email to Ross McKeen at firstname.lastname@example.org. Please include your name and “Patron Services” in the subject line.
The Patron Services Assistant provides support for a range of OCT box office and customer service functions, including answering phones, providing information about the company’s stage productions and Acting Academy classes, selling tickets, and registering class enrollments. As a front-line representative of OCT, the Assistant is expected to consistently demonstrate exceptional customer service, as well as knowledge of the company. The position reports to OCT’s Box Office Manager.
This is a full-time hourly position with a work schedule that will vary throughout the year. The incumbent must be available to work on Saturdays and Sundays when OCT is in production. The OCT office is in NE Portland, on the corner of NE Sandy and 20th. The position will also work out of a box office at Hatfield Hall of Portland’5 Centers for the Arts (1111 SW Broadway) supporting school performances on weekday mornings (Wed-Friday), and public performances on weekends.
This is a year-round, full-time position of 36-40 hours per week at a starting wage of $13.00/hour. OCT offers comprehensive benefits, including health and dental insurance.
• Serve as primary responder to phones/walk-ups, back-up on phones for school services and Acting Academy class registrations.
• Provide will-call and weekend box office support during weekend performances. Weekend duties include: Arrive at least 1.5 hours before show time and stay at least 30 min after show closes; communicate with House Manager and other OCT staff; and, resolve ticketing issues, sell tickets, and run end-of-day reports.
• Support subscriber data entry and fulfillment.
• Assist with reports, data entry and list pulls as needed for Box Office, Marketing, and Development.
• Fill ticket donation requests and prepare gift vouchers.
• Perform other administrative and office support tasks as assigned.
We seek an individual with directly applicable experience, as well as a distinct interest in advancing our mission of providing professional theater experiences for young audiences. The successful candidate will be a creative thinker, quick learner, and team player with impeccable customer service and organizational skills. We will expect the incumbent to bring a cheerful, welcoming disposition to the job, and to authentically thrive on interacting with people.
• Professional experience in customer service is required. Experience in box office ticketing for an arts organization is helpful.
• Excellent organization and time management skills, and strong attention to detail.
• Excellent computer skills, proficiency with MS Office, and ability to learn new computer systems. Knowledge of Patron Manager CRM or similar box office/donor database systems is helpful.
• Flexible schedule, ability to work days and weekends as needed.
• Passion for theater and the arts, strong sense of humor, and dedication to exceptional quality.