Policies & Procedures

Payment Due Dates

  50% deposit due Balance due/last day to cancel seats
Pinkalicious: The Musical - - - October 7, 2011
The Magic School Bus Live: The Climate Challenge October 21, 2011
 December 9, 2011
Locomotion November 18, 2011 January 27, 2012
The Storm in the Barn January 27, 2012 March 16, 2012
If You Give a Mouse a Cookie January 27, 2012 March 23, 2012

Inclement Weather

In the event of hazardous weather or other inclement conditions, Oregon Children’s Theatre will perform as scheduled provided that Portland Public Schools are open.

If Portland Public Schools are closed or if other circumstances dictate closure, we will cancel the performance. Closure information will be posted on our website and will be available by phone at 503-228-9571.

If WE must cancel:

In the event of a weather related cancellation by us, your school will be notified promptly and every attempt will be made to reschedule your field trip. If your school cannot be accommodated in our current season, we will refund the admission cost to your school.

If YOU must cancel:

In the event that your school is unable to attend a performance because of school closure and/or hazardous weather in your area, we ask that you notify us immediately by calling 503-228-9571. Although refunds are not possible, we will make every attempt to reschedule your students at another performance in our current season.

Adjusting your order

Additions

  • Seats can be added to your order at any time, subject to availability.

Cancellations

  • You must cancel any seats you will not use prior to your balance due date. After this date, you are responsible for paying for all the seats on your order.
  • We will never cancel seats off your order without your permission.

Refunds

  • Refunds will be processed after the closing performance of the show you are attending.
  • Refunds are not possible for absences or unused seats.
  • Refunds will not be issued for amounts less than $5.75.

Chaperones

  • We recommend a minimum one adult chaperone for every 10 students. Adult ticket prices are the same as student ticket prices at our school matinees.

Pre-School Children

  • Infants and children under the age of 4 are not allowed at school performances. Please advise parent chaperones to make alternate arrangements for their younger children.

Prior to your field trip

Special seating needs

  • Last minute seating accommodations are not always possible. Please notify us early to assure your needs are met.

Tickets and Seat Assignment

  • No paper tickets will be issued.
  • Groups will be seated within their purchased seating area based on order of arrival.

Getting to the Theater

Arriving at the Theater

Nametags

  • Please make sure all members of your group have a nametag with your school name on it. This will help us keep your group together.

Information for chaperones

  • Always accompany children to the rest room.
  • Keep students in a single file line.
  • Fill all seats in your row.
  • If you need to rearrange your seats, please do so after your entire group has been seated.

Parking and Unloading

  • Post school name and performance time in the window of your bus.
  • Traffic security will be on site to direct your bus to available parking. Do not park or unload buses without supervision of traffic security.
  • Parking is provided for buses only. Private vehicles and vans must park in lots or on the street.
  • Bus drivers must remain with their bus.
  • Small groups arriving in separate cars should allow adequate time to park and meet at a designated location across the street from the theater entrance.
  • Groups will be seated once all members of the party have arrived.
  • Leave backpacks and oversized purses on the bus or at school.

Entering the Theater

  • All items are subject to visual inspection.
  • Doors open 30 minutes prior to performance time.
  • The teacher at the head of your group should check in with an OCT representative prior to entering the theater.
  • Keep your group in a single file line.
  • All groups have reserved seating sections. Do not follow another group into the theater.

Late Arrivals

  • Performances start on time. However, seats will be saved for you in your purchased seating area.

Inside the Theater

Etiquette

  • No food, drinks, or gum are allowed.
  • Turn off all cell phones and pagers.
  • No cameras or recording devices can be used.
  • Stay in your seat ready to watch and listen.
  • You are watching a live performance. The actors can hear you just like you can hear them.
  • If something is funny, it is okay to laugh. If you like something, applause is the best way to thank to the performers.

Leaving the Theater

Departure

  • City permits only allow your bus to remain parked only 15 minutes past the end of your performance.