Here are some frequently asked questions that will help you plan your trip.



Who needs a ticket?

Anyone over the age of 1 needs a ticket, even if they will be sitting in your lap.

What time should I arrive?

We all know what traffic and parking is like in downtown Portland, so with that in mind:

If you need to pick up your tickets from Will Call or make any changes, the Box Office opens one hour before the show and gets VERY crowded the closer it gets to showtime, so we recommend coming early. We always have fun show-themed activities in the lobby to enjoy after you pick up your tickets.

If you already have your tickets in hand, then 20 minutes prior to showtime should be plenty of time to enjoy the lobby activities, grab a snack, use the facilities, and find your seats.

What if we are late to a performance?

OCT will seat you regardless of how late you are. However, please know that this can be extremely distracting to other patrons and may require alternate seating.  If you miss a performance and do not notify us prior, we are unable to reissue tickets for a future performance.

What if an emergency comes up and we can't make it?

If you are unable to attend a performance and it is after business hours, email tickets@octc.org or call our Box Office at 503-228-9571 at least 2 hours before the performance and leave a message in the general voicemail.  Please leave your name, performance date/time, and a number where you can be reached. Someone from OCT will contact you and find an alternate date to attend a performance. 

Can I purchase tickets at the door?

Yes, subject to availability.

How do I redeem a coupon?

Coupons can ONLY be redeemed over the phone or in person.  We cannot redeem coupons online.

How much are tickets?

In our effort to make theater available to everyone, we offer a wide range of ticket prices. Visit Single Tickets, Season Subscriptions, Special Promotions, or Group Sales for more information.

How do I exchange tickets?

Ticket exchanges are available for a fee of $3 per ticket.  Season subscribers may exchange tickets free of charge.  Visit or call the OCT Box Office at 503-228-9571 (9:00 am-5:00 pm, weekdays) and we’ll be happy to help you!  New seats will be as close as possible to your original seats, unless otherwise requested.

What if my schedule conflicts with the entire run of a show and I can't attend at all?

We are happy to exchange your tickets but are unable to issue a refund. If you realize that you are unable to attend a show you can either give your tickets to a friend, exchange your tickets for tickets to another show, or return them to OCT for a tax deductible donation. If exchanging, this must be done no later than Friday before your performance.

Do you offer Arts for All?

Yes! Oregon Trail Card users qualify for the Arts for All program. You may purchase up to four $5 tickets. Tickets must be purchased in advance and are not valid with any other offer. Excludes premium and price level one seating. You must present your Oregon Trail Card at time of purchase or when picking up your tickets at the theater. To purchase, just call our Box Office at 503-228-9571!

Do you offer gift certificates?

Yes! Gift certificates are available in any dollar amount or number of tickets.

What are the theaters like?

The 880-seat Newmark Theatre was designed to emulate the Edwardian-style theaters of Europe and no seat in the theater is farther than 65 feet from the stage. 

The 300-seat Winningstad Theatre is an Elizabethan or “blackbox” style theater. Innovative and intimate, the audience feels as if they are right in the middle of the action.

Both theaters are located in Hatfield Hall at 1111 SW Broadway, Downtown Portland.

 

OCT's YP Studio Theater is an intimate "blackbox" style theater.  With a maximum of 100 seats, the whole room feels like a stage!  It is located at 1939 NE Sandy Blvd, in the inner Eastside Kerns neighborhood in Portland.

Are the theaters accessible?

Theaters are accessible to all patrons, including barrier-free access, with sign interpreted performances.  Call our Box Office at 503-228-9571 to arrange for sign interpreted seating.

Where should I park?

Newmark and Winningstad Theatres DOWNTOWN: street parking is available with fees required on weekdays from 8am to 7pm. The nearest parking garages can be found here.

YP Studio Theater EASTSIDE: street parking is available for free. Click here to see our parking guide.

What can I do near the theater?

Newmark and Winningstad Theatres DOWNTOWN: check out our guide with places to eat and fun family outings near the theater!

YP Studio Theater EASTSIDE: find your quick coffee or snacks here!